ABOUT THE BOOK
Gone are the days when CEOs can allow staff to play the conflict lottery. They need outcomes. They need them fast. They need maximum stability and certainty in this unpredictable world. They need to anticipate and prevent tension and conflict at every opportunity. Open this handbook to draw inspiration from the many examples given of those who have already succeeded. And from the volcanic flow of philosophies, attitudes, ideas and techniques erupting form its insight and foresightful author.
Micheal Leathes, Executive Director, International Mediation Institute.